Can Am
Reviews and Complaints
Horrible service!!!!!!!!
- No customer service
Preferred solution: Let the company propose a solution
User's recommendation: Would Berber recommend a Can Am product because of this nonexistent customer service…
I was charged for service that should have been covered under a recall
I am writing to file a complaint against BRP and Can Am of Winston Salem, NC. My 2017 Spyder lost propulsion as a result of the defective sprocket.
I had to pay a $220 towing bill to get the bike off the road. When we took it to the dealer for repair, they claimed the gear box was bad. If the gear box was bad, it was a result of the defective sprocket. They even charged me for the sprocket that was part of the recall.
The total charge for the repair was $4293.29 which in my opinion BRP Can Am should make good on this charge. I hope you will look into this matter as well as other failures related to this recall. I am sure other owners will probably experience some of the same types of charges.
I did call BRP and opened a case, but they seem very reluctant to look into the matter. Any help you can provide will be awesome.
User's recommendation: Buyer beware of any BRP Can Am product
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Verified Reviewer | Caledonia, MichiganWrong parts sent with windshield install
User's recommendation: Use a bigger drill. Don't use the pads between the windshield and frame. Or, have the company install it.
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Verified ReviewerWarranty extended
Preferred solution: Full refund
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Verified Reviewer | Kunkletown, PennsylvaniaComplaints
Preferred solution: Deliver product or service ordered
Dealership not repairing my machine
User's recommendation: Do not purchase a CanAm!
Massive problem with a dealership
Dropped my 4 wheeler off for a new key and ignition on the four wheeler, there was no inspection done on the four wheeler and had asked if they look over ever like belt oils I was told yes I pick it up and nothing was looked other then the ripped boot on the cv. I called to talk to a manager but and was supposed to get a call back on the next Tuesday but never did so I waited till the next Tuesday and never received a call so I showed up there on the Wednesday to actually talk to someone and we agreed Id drop it off and they would pay to fix it and Id pay for parts, I dropped it off on Friday and was told it was booked in and be in soon I didnt hear anything all week so I called Thursday and was told that the owner would call me on Friday, but I never received a phone call so I drove there after work to just pick it up and be done with that dealership in Prince George BC Canada.
All they did was look it over to tell me what was wrong but no work was done to it and now Im left with a 4 wheeler that I have to put back together because they took some of it apart and never fixed it so thank you can am for an amazing dealership thats out here in BC.
This company is representing you and not doing a good job of it, if I do not hear anything back from you by Monday I will be going public with this dealership that has your name on it, I have paperwork to prove everything by the dealer. I do hope we can come to an agreement of some sort about this problem because this is 110% unacceptable
- I love your 4 wheelers
Preferred solution: Let the company propose a solution
I purchased a 2011 Jeep Patriot in February 2022 I have not even had this car on the road for a solid week yet without it going into a shop to be repaired.
- Looks good
- Vehicles are drivable
- Inconsistent dealers with regards to warranty work
- Sales broke down cars as is they arent held accountable
- Shady warranty wording just so they can opt out at anytime
Preferred solution: Either reimbursement for the thousands I've put into fixing this car or trade for a stable working vehicle
User's recommendation: Don't purchase from CAN Am auto in Port Huron it comes with loads of Regret.
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Verified ReviewerRefund on deposit
Waiting
- Fabulous
Preferred solution: Full refund
Just checking
Preferred solution: Let the company propose a solution
User's recommendation: Ask questions about heat
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
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Verified Reviewer | Ontario, CaliforniaOrdering Status
I am confused, I paid money down to order my New 2022 Can-Am Outlander MAX XT 850 (Mossy Oak
Break-Up Country Camo) dated 2/9/22. In a follow-up email 3/1/22 with my dealer, I was told their preorder opens on the 9th.
We'll know then if we're allocated any and if we'll be able to order it then. If you want to check back with us next week, we can let you know if we were able to order it or not.
I really want to be able to ride it this spring or early summer.
My dealership is Frank May Skidoo LLC, 6980 N 3600 W, Honeyville, UT 84314
(435) 279-****, a really great shop, my family has 2 other Can-Am's from him.
Deal # 2943, Sales Person: Salli Wood
Can you please ensure Frank May can order this month? I would really appreciate it very much.
Customer in waiting.....
Brad Grover.
grovito@***.com
Preferred solution: Deliver product or service ordered
Hot starting problems
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Verified Reviewer | North Fort Myers, FloridaWaiting and waiting
- Too long to wait
Preferred solution: Deliver product or service ordered
User's recommendation: Be careful ordering. No one helps
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Verified Reviewer | Surprise, ArizonaPOOR PRODUCT/ UNSATICFIED OWNER
ZERO Stars... but can't share with out 1.
(way to go trying to cover your *** Can-Am BRP, 1 is better than none- right?)
However; I give my dealer rep & tech 5 stars for their CS & Tech skills. *****
Purchased 2021 Ryker 600 March 2021- 1st time owning. It has been in the shop 7 times since, Most recent since before Christmas, and I still do NOT have fixed.
MOST impart due to Can-AM/ BRP seemingly does not want to LISTEN to the techs working on my bike. They want this / that tried first.
Or it sounds like it's this... Well, to those at Can-AM/ BRPyou need to LISTEN to those who are physically touching, hearing, seeing the issues. STOP sending the Tech's and customer through UNNECESSARY hoops and just get to the damn baby... what was requested the FIRST time!!!
And when a client has been waiting Weeks/ Months for corrections, you DON'T ship needed parts "standard" ground.
You OVERNIGHT it! That's customer service, that's showing your customers you appreciate their business and are Sorry for the inconveniences' one has experienced from the date of purchase (pretty much). AND a 1 yr warranty REALLY??? Is this because you KNOW your product is JUNK and buyers will have nothing but issues?
You don't believe in or Proud of your products? So, NEW - ECU, ECM and finally Wiring harness, leak repair, fuel gauge, and few more just with in the FIRST 9 months of ownership!! So if this had been NOT in warranty I would have spent approx. $2975 in parts and approx.
$1365 in labor (7 hrs. Calculated for the 7 times in shop-exact hrs. Unknown) so a total of $4340 before tax!!!
Is this what I should expect after your RIDICULOUS warranty time frame expires?
That's OVER 1/2 of what I spent to BUY it!!
Can-AM BRP would be showing great faith and save face by offering an extended 3 yr.
Factory warranty for all the headache, disappointed experience, & frustration in owning their product!! Since the 1 yr has pretty much been used up.
- Price point
- Great for 1st time riders
- Spend too much time in shop
- Seat sucks
Preferred solution: An extension on FULL Factory Warranty to 4 total yrs. since the FIRST year of ownership has been used up & Lack of ability to enjoy! Guess you could say I LOST my money & time spent buying it!
User's recommendation: DO NOT BUY with OUT Extended Warranty!! OR Just DON'T BUY!!
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Verified Reviewer | Holdenville, OklahomaBroken can-am
Preferred solution: Let the company propose a solution
User's recommendation: No way not the way I have been treated
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I have received a full refund. After I had to contact the manufacturer. They then contacted the dealership which then refunded my deposit in full.